Returns from Germany – local for your customers, simple for you
Give your German customers a convenient local return address and keep full control over returns back to your warehouse.
Local returns for German customers, simplified for your business
- German shoppers expect local returns — with Shopreturns you look like a trusted local seller, even if you ship from abroad
- Over 28,000 DHL Packstations and thousands of Deutsche Post / Hermes drop-off points
- Customers receive return labels in German and use familiar payment methods
- Improve your seller performance and avoid automatic refunds on Amazon.de, Zalando, eBay and other German marketplaces
We've made returns from German 100% hassle free
Gain visibility and control over every return from German
FREE quantity check for 6 months
Avoid refund fraud and inventory errors.
Optional quality check
Reduce losses on damaged or incomplete returns.
Return photos & reports
Clear documentation for customer service and marketplace protection.
German returns that meet marketplace requirements
Without a local return address in Germany, Amazon may issue automatic refunds without requiring the product to be returned.
- Amazon FBM compliance — a local German return address meets Amazon’s return policy requirements
- APRL enabled — the local address activates Amazon Prepaid Return Label and automates return handling
- Faster decisions & smoother cashflow with 24h tracking and quality check
- No more returnless refunds — you recover the product instead of losing revenue.
- Lower return costs with a domestic return label for Amazon customers
German returns that meet marketplace requirements
Without a local return address in Germany, Amazon may issue automatic refunds without requiring the product to be returned.
- Amazon FBM compliance — a local Austrian return address meets Amazon’s return policy requirements
- APRL enabled — the local address activates Amazon Prepaid Return Label and automates return handling
- No more returnless refunds — you recover the product instead of losing revenue.
- Lower return costs with a domestic return label for Amazon customers
Insights about German e-commerce & returns
Stay up to date with best practices, platform updates, and country-specific advice for e-commerce returns.
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FAQs
Once your customer’s parcel arrives at our German return address, we verify it within 24 hours. Thanks to that, you immediately see the return status in your panel and can:
- issue a refund faster,
- keep your marketplace rating high (Amazon, Zalando, eBay),
- manage stock and replacements without delays.
With 24-hour verification from Germany, you stay fully compliant and always one step ahead of your customers’ expectations.
We consolidate returns at our German center and forward them to your warehouse. You decide how often you want them sent back — each parcel individually, in a consolidated shipment, or at a fixed frequency (e.g. once per week).
No. We provide you with a local return address in Germany and handle the entire logistics. You don’t need any infrastructure in Germany.
They generate a return label in German and drop off the parcel at one of thousands of postal or partner locations (DHL, Deutsche Post, Hermes).
Yes. With a local return address in Germany, you fully comply with Amazon Germany and other German platforms, avoiding automatic refunds and “keep the item” cases.
Yes. You have access to a panel where you can see every return. You decide whether the item should be forwarded, refunded, stored, donated or disposed of.
Yes. As standard, we check the quantity of items (free for the first 6 months). You can also choose additional quality checks, photos and reports to avoid return fraud and losses on incomplete products.
It depends on the product weight and the location of your warehouse. You can find the prices in the pricing section.
Yes. We handle returns from marketplaces (Amazon, Cdiscount, Zalando, eBay) as well as from your own online store.
You build trust with German customers, increase your cross-border sales, and avoid losses from automatic refunds.
Start accepting Germany returns like a local
No warehouses. No contracts. Fully trackable. Try Shopreturns and offer better service to your German customers today.