Shopreturns by Global24

Hassle-free returns for you in Europe

Find the shop where you want to return the product and send the parcel

Start a return

Convenience

No printing needed – choose the return method that works for you: locker, PUDO or home pick-up.

Global

Make international returns with full visibility – track your parcel every step of the way.

Speed

Complete your return faster than brewing a cup of tea – it takes just 58 seconds.

Eco

Make your return count – we recycle unwanted products or donate part of the fees to charity.

How it works

4 simple steps to return your product

See how easy it is to return!

Start a return

Find your shop

Type the store name in our search bar to start your return.

Tell us about your return

Add your order details so we can send it back safely.

Choose your payment

Select the payment method that works best for you.

Pack & drop off

Secure your parcel, leave it at a nearby point, and get your refund faster.

Social proof

Trusted by shoppers across Europe

1000000+

Returns handled every year

European return hubs

Most well-known local couriers

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Our clients

These brands use our returns

Opinions

What our customers say

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I ordered a T-shirt from Surf Inc to Germany, but one turned out to be too big. I used the returns service and the whole process was quick and easy

Eric

Hanover, Germany

I ordered a few dresses from Lou (they’re absolutely stunning!), but I had to return one as it didn’t fit my budget 😅. Thanks to Global24 and Shopreturns everything went perfectly

Mary

Manchester, England

I returned a granite sink from Poland – everything went smoothly and without any issues. Highly recommended!

John C

Manchester, England

I had to return a pair of trainers to Spain – no stress at all, full tracking and a smooth process. I’ll definitely use the service again

Adam R

Cracow, Poland

I needed to return a power tool I’d bought in France. I wasn’t sure how to handle it, but with Shopreturns the whole process turned out to be incredibly simple

Sophie

Lyon

I ordered a skincare set from Cosibella, but one of the creams wasn’t right for my skin. The return was incredibly easy with Shopreturns – no hassle at all

Laura

West Bromwich, England

I bought some perfumes from eZebra, but decided to return one of them. The whole process was straightforward and fast – I had my refund within days

Franz Z

Hamburg, Germany

I ordered a baby blanket from Jukki, but realised I already had a similar one. Using Shopreturns made sending it back quick and stress-free

Sophie

Marsille, France

I returned a pair of shoes from Wojas that didn’t fit me properly. The instructions were clear, tracking worked perfectly and everything went smoothly

Micheal J

Brighton, England

Local approach

Delivered by leading and local couriers

We understand how important the return experience is for buyers. That is why we take care of every detail and work with couriers that are convenient for different countries.

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Returns service

FAQs

Frequently asked questions about returns service

Do I have to pay for my return?

Yes. The cost depends on the store and the shipping method you choose. You will always see the price before confirming your return.

How long will it take for my parcel to reach the store?

International returns usually take between 5–10 working days, depending on the country and courier. You can track your parcel at every step.

Can I return items to any shop?

You can return products to any store that is part of our network. If your shop is not listed yet, let us know – we are expanding quickly.

Do I need to print a label?

No. you can choose a paperless option with a QR code, or print a label if you prefer.

Is my parcel safe?

Yes. We work only with trusted local couriers. You receive full tracking so you always know where your parcel is.

Can I return from another country than where I bought the product?

Yes. Our service supports cross-border returns, so you can send your parcel back even if you are abroad.

How can I pay for my return?

We support the most popular methods – card, PayPal, Apple Pay, Google Pay. No hidden fees.

International returns

Start a return with Shopreturns

Make an international return with us and don't worry about getting your money back quickly!

Start a return