How it works

Your return journey, simplified

See how easy it is to send your parcel back —
no printing, full tracking, faster than making a cup of tea

Step by step

For your customer and your team

Here’s how we turn a potential headache into a seamless, trackable experience.

Start a return

Find your shop

Type the store name in our search bar to start your return

Tell us about your return

Add your order details so we can send it back safely

Choose your payment

Select the payment method that works best for you

Pack & drop off

Secure your parcel, leave it at a nearby point, and get your refund faster

Convenience
No printing needed – choose the return method that works for you: locker, PUDO or home pick-up.
Global
Make international returns with full visibility – track your parcel every step of the way.
Speed
Complete your return faster than brewing a cup of tea – it takes just 58 seconds.
Eco
Make your return count – we recycle unwanted products or donate part of the fees to charity.
Q&A

Q&A

Questions and answers

Do I have to pay for my return?

Yes. The cost depends on the store and the shipping method you choose. You will always see the price before confirming your return.

How long will it take for my parcel to reach the store?

International returns usually take between 5–10 working days, depending on the country and courier. You can track your parcel at every step.

Can I return items to any shop?

You can return products to any store that is part of our network. If your shop is not listed yet, let us know – we are expanding quickly.

Do I need to print a label?

No. you can choose a paperless option with a QR code, or print a label if you prefer.

Is my parcel safe?

Yes. We work only with trusted local couriers. You receive full tracking so you always know where your parcel is.

Can I return from another country than where I bought the product?

Yes. Our service supports cross-border returns, so you can send your parcel back even if you are abroad.

How can I pay for my return

We support the most popular methods – card, PayPal, Apple Pay, Google Pay. No hidden fees.

No contract or strings attached

Your return, one click away

Fill in a short form, choose the option that suits you best, and we’ll handle the rest

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