Returns from Austria– local for your customers, simple for you
Give your Austrian customers a convenient local return address and keep full control over returns back to your warehouse.
Local returns for Austrian customers, simplified for your business
- Austrian shoppers expect easy and domestic return options — with Shopreturns you look like a trusted local seller, even if you ship from abroad.
- Thousands of Österreichische Post drop-off points and parcel shops across the country
- Customers receive return labels in German and use familiar local payment methods
- Improve your seller performance and avoid automatic refunds on Amazon, Zalando, eBay and other Austrian marketplaces
We've made returns from Austria 100% hassle free
Gain visibility and control over every return from Austria
FREE quantity check for 6 months
Avoid refund fraud and inventory errors.
Optional quality check
Reduce losses on damaged or incomplete returns.
Return photos & reports
Clear documentation for customer service and marketplace protection.
Austrian returns that meet marketplace requirements
Without a local return address in Austria, Amazon may issue automatic refunds without requiring the product to be returned.
- Amazon FBM compliance — a local Austrian return address meets Amazon’s return policy requirements
- APRL enabled — the local address activates Amazon Prepaid Return Label and automates return handling
- Faster decisions & smoother cashflow with 24h tracking and quality checks
- No more returnless refunds — you recover the product instead of losing revenue
- Lower return costs with a domestic return label for Amazon customers
Insights about Austrian e-commerce & returns
Stay up to date with best practices, platform updates, and country-specific advice for e-commerce returns.
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FAQs
We consolidate returns at our Austria center and forward them to your warehouse. You decide how often you want them sent back — each parcel individually, in a consolidated shipment, or at a fixed frequency (e.g. once per week).
No. We provide you with a local return address in Austria and handle the entire logistics. You don’t need any infrastructure in Austria.
They generate a return label in German and drop off the parcel at one of thousands of postal or partner locations (DHL, Deutsche Post, Hermes).
Yes. With a local return address in Austria, you fully comply with Amazon and other Austrian platforms, avoiding automatic refunds and “keep the item” cases.
Yes. You have access to a panel where you can see every return. You decide whether the item should be forwarded, refunded, stored, donated or disposed of.
Yes. As standard, we check the quantity of items (free for the first 6 months). You can also choose additional quality checks, photos and reports to avoid return fraud and losses on incomplete products.
It depends on the product weight and the location of your warehouse. You can find the prices in the pricing section.
Yes. We handle returns from marketplaces (Amazon, Cdiscount, Zalando, eBay) as well as from your own online store.
You build trust with Austrian customers, increase your cross-border sales, and avoid losses from automatic refunds.
Start accepting Austria returns like a local
No warehouses. No contracts. Fully trackable. Try Shopreturns and offer better service to your Austrian customers today.