Returns from Poland – local for your customers, simple for you
Give your Polish customers a convenient local return address and keep full control over returns back to your warehouse.
Local returns for Polish customers, simplified for your business
- Polish shoppers expect local returns — with Shopreturns you look like a trusted local seller, even if you ship from abroad
- Thousands of InPost parcel lockers and drop-off points across Poland
- Customers receive return labels in Polish and use familiar local payment methods (BLIK, card, PayPal)
- Improve your seller performance and avoid automatic refunds on Allegro, Amazon, Zalando, eBay and other Polish marketplaces
We've made returns from Poland 100% hassle free
Gain visibility and control over every return from Poland
FREE quantity check for 6 months
Avoid refund fraud and inventory errors.
Optional quality check
Reduce losses on damaged or incomplete returns.
Return photos & reports
Clear documentation for customer service and marketplace protection.
Polish returns that meet marketplace requirements
Without a local return address in Poland, some platforms may issue automatic refunds without requiring the product to be returned.
- Amazon FBM compliance — a local Polish return address meets Amazon’s return policy requirements
- APRL enabled — the local address activates Amazon Prepaid Return Label and automates return handling
- Faster decisions & smoother cashflow with 24h tracking and quality checks
- No more returnless refunds — you recover the product instead of losing revenue
- Lower return costs with a domestic return label for Amazon customers
Insights about Polish e-commerce & returns
Stay up to date with best practices, platform updates, and country-specific advice for e-commerce returns.
FAQs
We consolidate returns at our Polish center and forward them to your warehouse. You decide how often you want them sent back — each parcel individually, in a consolidated shipment, or at a fixed frequency (e.g. once per week).
No. We provide you with a local return address in Poland and handle the entire logistics. You don’t need any infrastructure in Poland.
They generate a return label and drop off the parcel at one of thousands of postal or partner locations.
Yes. With a local return address in Poland, you fully comply with Amazon and other platforms, avoiding automatic refunds and “keep the item” cases.
Yes. You have access to a panel where you can see every return. You decide whether the item should be forwarded, refunded, stored, donated or disposed of.
Yes. As standard, we check the quantity of items (free for the first 6 months). You can also choose additional quality checks, photos and reports to avoid return fraud and losses on incomplete products.
It depends on the product weight and the location of your warehouse. You can find the prices in the pricing section.
Yes. We handle returns from marketplaces (Amazon, Cdiscount, Zalando, eBay) as well as from your own online store.
You build trust with Polish customers, increase your cross-border sales, and avoid losses from automatic refunds.
Start accepting Polish returns like a local
how local EU returns and return verification could fit into your operation