Cross-border returns
Sell global. Returns on us.
Local carriers. Local warehouses. Local quality checks within 48 hours. Built for Amazon, Zalando and cross-border e-commerce. If our check misses a fault, we cover 100% of the item value.
RETURNS, BORDERS, CHAOS. WE’VE SEEN IT ALL.
We’ve seen every return problem. So we built the fix. We turn cross-border returns into local ones, so brands can sell across Europe without making their customers feel like the parcel needs a passport, a lawyer and a prayer.
What we handle
Less return chaos. More control.
We give your cross-border returns one operational layer: local return addresses, 48h verification, customs handling, duty refund flows and marketplace-ready SLAs.
Local addresses in 8 countries
Your customers return parcels to local addresses, while your team avoids setting up separate return points in every market.
Verified in 48 hours
ShopReturns opens, checks, scans and documents every parcel before you make the refund decision.
Customs, IOSS and duty refunds
We handle customs-related processes, IOSS-ready flows, DDP returns and duty refund claims for cross-border returns.
SLA-ready for marketplaces
Return flows are aligned with marketplace requirements from Amazon, Zalando and eBay, helping you avoid disputes, delays and account issues.
One return layer for sales across Europe
ShopReturns connects local return addresses, parcel verification and consolidated flows across key European markets.
Local addresses in Europe. Customers return parcels domestically, while your team works with one operational partner.
Verified parcel condition. Returned products are scanned, checked and documented before the next decision is made.
Marketplace-ready flows. Returns are handled in a way that supports marketplace expectations and protects seller performance.
Marketplaces
Returns built for marketplace sellers
ShopReturns helps marketplace sellers manage cross-border returns with local return addresses, parcel verification and flows aligned with marketplace requirements.
Direct Sellers
Cross-border returns for your own online store
ShopReturns gives e-commerce brands a practical return layer for international sales, with local addresses, parcel checks and consolidated return handling.
Knowledge Base
Practical guides for cross-border returns
Compliance updates, country-specific return rules and operational notes for sellers working across marketplaces and international e-commerce.
eBay UK Sellers: €3 Customs Duty on EU Returns
Building a €3 Customs-Compliant EU Returns Policy
Non-EU Brands: €3 Customs Duty Guide (US, AU, CA)
GRANITAN
"Shopreturns cut our returns handling time by around 27% and brought our return rate below 10%."
27%
Faster returns handling
TRENDYLOOKS
"The seamless return process increased our average order value by 20% in under six months."
20%
Boosted brand loyalty
Estimated monthly costs€93,64*The price shown is approximate minimum estimate and is intended for reference purposes only.
