Stop losing money on
cross-border returns from Europe!
We handle local EU returns, item verification and consolidation for international sellers and marketplaces.
International brands use Shopreturns to stay ahead
We’ve helped over 7 500 brands with their returns!
“Working with Global24 & Shopreturns has reduced the waiting time for returns by around 27%, which has translated into an increase in our customers' satisfaction and a decrease in returns to less than 10% (9.99%).”
What you actually get?
Local return adress
Local EU return addresses for customer returns
Returns are received locally in selected EU countries before further processing.
Local carriers
Returns are shipped using local carrier options required by marketplaces or return flows.
Return verification with photo evidence
Returned items are checked, documented with photos and classified before any further decision.
Customs handling for cross-border returns
Support for customs clearance when returns are shipped outside the EU, including the UK.
How cross-border returns from Europe actually work
Returns from Europe are handled locally, verified and processed before any cross-border shipment.
Customer generates QR code or label
Drop-off at local point
ParcelShop, post office or locker – local and easy
Parcel goes to our local warehouse
We verify the quantity
And we can perform quality check as well – if needed
You decide what happens next
You can either restock, refund or donate
You track everything
It's possible with Shopreturns – every step of the way
These brands use our returns
Trusted by shoppers across Europe
Used by sellers operating on leading marketplaces
We support return flows aligned with requirements of additional regional and niche marketplaces.
Track it. Verify it. Trust it.
Verification of the number of returns
FREE for the first 6 months! This will give you control over the returns process without additional start-up costs.
Verification of the quality of the return
We will inspect the returned items according to your requirements, thus reducing losses due to incomplete or damaged returns and making a refund decision more quickly.
Cross-border logistics insights
Stay up to date with best practices, platform updates, and country-specific advice for e-commerce returns.
