Cross-border returns, simplified for your e-commerce business
With Shopreturns, international returns become as smooth as domestic ones.
For your customer and your team
Here’s how we turn a potential headache into a seamless, trackable experience.
Your customer generates a return
From your shop or marketplace – with a QR code or a printable label.
We support both modern and classic formats. QR codes = no printer needed. Your customer sees clear instructions in their language.
Drop-off at a local return point
Your customer takes the parcel to a nearby drop-off point.
We support the largest national networks:
- DHL (Germany)
- Royal Mail and Evri (UK)
- Colissimo (France)
- Correos (Spain)
- Post NL (Netherlands & Belgium)
- Post AT (Austria)
- GLS (Italy)
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Local warehouse receives the return
Returns go to our local warehouse – not across the continent.
Your customer gets fast confirmation. You get a local presence – without renting space or hiring staff. We scan the parcel within 1 business day of delivery.
We handle return verification for you
You decide the level of control:
- Quantity check – free for 6 months
- Quality check – optional, free for 6 months
- Photo documentation – available on request
Perfect for high-value items, fashion, electronics, or marketplace compliance.
You choose what happens next
You’re in control – not at the mercy of a generic logistics partner.
Decide what to do with each return:
- Ship it back to you (consolidated or individually)
- Send it to your EU warehouse or fulfilment partner
- Donate it locally via our charity integration
- Dispose securely if item is non-resellable
Flexible rules = cost savings + better customer care.
Full visibility & reporting
Track every return in real time – from QR code generation to delivery.
Your dashboard includes:
- Parcel status & timeline
- Verification results
- Photos (if selected)
- Country, courier, marketplace breakdown
- Optional return reasons (when provided)
No more emailing warehouses or chasing tracking numbers.
Why it works better than traditional returns?
- Long transit time & no tracking
- Customer pays international shipping
- No verification or control
- Hard to comply with marketplaces
- Every return = CO₂ heavy shipment
- Local courier, trackable, 24h scan
- Local drop-off with local pricing
- Quantity & quality checks + photo evidence
- Built for Amazon, Zalando, eBay
- Local return center = fewer emissions
Give your cross-border shoppers what they want
Register for free and try out product quantity verification in returns for FREE for 6 months