These Terms and Conditions define the terms and conditions for the provision of electronic services via the electronic service by GLOBAL24 Sp. z o.o. Sp. k. with its registered office in Wrocław (POLAND), ul. Rakietowa 29a, 54-615 Wrocław, registered in the Register of Entrepreneurs of the National Court Register under KRS number 0000717810 (hereinafter referred to as the ‘Service Provider’ or ‘GLOBAL24’).
GLOBAL24 sp. z o.o. sp. k. is the administrator of the website called ShopReturns, available at shopreturns.com (hereinafter referred to as the ‘Website’).
Before creating an Account on the Website, please read the following Terms and Conditions carefully.
By creating an Account, the Website User confirms that they have read the Terms and Conditions and agree to all of its provisions.
The Service is an online platform enabling the performance of services in the form of logistics activities (hereinafter referred to as the ‘Services’), activities related to domestic and foreign customer service, as well as making payments for the Services. The terms and conditions for the provision of Services are set out in these Terms and Conditions and on the website shopreturns.com.
Customers using the Website are hereinafter referred to as ‘Users’.
In order to use the Website, it is necessary to create a User Account (registration), which, after logging in, will enable the User to order Services, provide customer service and make payments for Services and other functionalities. The data provided by the User when creating a User Account is provided voluntarily, but failure to provide it will prevent the use of the Website.
An email address is an electronic mailbox address through which the User can receive messages regarding, among other things, the operation of the Website and Services. The email address serves as a login and, together with the password, is used to log in to the Website. The Website may be used by adult natural persons with full legal capacity, legal persons or organisational units without legal personality through persons authorised to act on their behalf, provided that they have access to the Internet and meet the conditions set out in these Terms and Conditions.
The services on the GLOBAL24 Website, which the User gains access to after creating a User Account, are provided by the Service Provider and by third parties with whom the Service Provider has concluded relevant agreements. The account allows the use of both the above-mentioned services provided by the Service Provider and by a third party.
A given User may create any number of Accounts, but they must differ in the e-mail address provided in the registration
Each User is obliged to comply with the provisions of the Terms and Conditions and the law from the moment they start using the Website.
§ 2 Terms of Use of the Website
In order to use the services provided via the Website, access to the Internet and a correctly configured web browser are required. Use of the Website may depend on the installation of Java software as well as the correct configuration of the web browser, in particular JavaScript support and acceptance of cookies. The Service Provider shall not be liable for any problems resulting from the use of software or hardware that does not meet the requirements described in this paragraph, in particular for any malfunctioning of the Website caused thereby.
In order to create a User Account, the User must complete the entire registration procedure. To create an Account, the User should fill in the registration form as specified by the Service Provider and follow the system messages displayed.
The User's use of the Service begins at the moment of creating a User Account, which means that the User concludes an agreement with the Service Provider for the use of the Account within the Website.
After registration, the User gains access to the Profile, which they can manage independently. The Service Provider processes the User's data provided in the Profile for the purpose of providing the Service.
The Agreement for the use of the Account is concluded between the User and the Service Provider for an indefinite period and is governed by these Terms and Conditions. The term of the agreement begins upon completion of the registration process by the User. The agreement for the use of the Account may be terminated by the User at any time, which will result in the inability to use the Services provided by the Service Provider.
The User has the right to withdraw from the agreement without giving any reason. The withdrawal period is 14 days from the date of conclusion of the agreement, i.e. from the moment of registration of the Account, but before its effective activation (access to the Account). In order to meet the deadline for withdrawal from the contract, it is sufficient for the User to send an e-mail to the Service Provider informing them of the withdrawal before the expiry of the above-mentioned deadline. Withdrawal from the contract will result in the loss of access to the functionality of the Website.
In the event of:
the existence of justified reasons, including in particular the User's violation of these Terms and Conditions or the law, or
a User Account being inactive for at least 12 months (i.e. one to which the User has not logged in for the period indicated above) - the Service Provider reserves the right to delete the User Account without prior notice.
The Service Provider processes the User's personal data provided by them during the Account registration process (as well as data provided by the User during the Profile management process), as described in more detail in § 5 of the Terms and Conditions.
Detailed information on the privacy policy, in particular the use of cookies or other technologies (local storage), is contained in separate regulations for individual services and in the Privacy Policy document available to all Users at Privac.
The User agrees to the Service Provider storing small text files (so-called cookies) on their computer, which are necessary for the proper provision of services. The files referred to in the preceding sentence do not change the configuration of the User's computer, do not collect the User's personal data, are not used to install or uninstall any computer programs or viruses, do not interfere with the integrity of the User's system or data, are not processed by other websites and can be deleted by the User at any time.
The Service Provider reserves that the use of the Website may involve standard risks associated with the use of the Internet and recommends that Users take appropriate steps to minimise them.
The Service Provider shall make every effort to ensure that the Website operates continuously, i.e. is available 24 hours a day, 7 days a week. The Service Provider reserves the right to interrupt the operation of the Website in order to update data, repair errors and failures, and perform other maintenance work. The Service Provider shall inform about failures and planned interruptions in the functioning of the Website on the Website. The Service Provider shall not be liable for any damage resulting from the temporary unavailability of the Website.
The User should take all possible measures to protect their password enabling them to log in to the Website and not disclose it to third parties, as third parties gaining possession of the User's password may cause potential damage.
The User is responsible for the manner in which they use their User Account.
It is prohibited to use the Website in a manner that is contrary to the law, good manners or violates the legitimate interests of the Service Provider. Furthermore, it is prohibited to use the Website in a manner that may disrupt its proper functioning. If the User uses the Website in a manner contrary to the law, good manners or violating the legitimate interests of the Service Provider, the Service Provider reserves the right to suspend or delete the User Account.
Any complaints related to the User Account and its functioning should be reported to the Service Provider by e-mail to: support@shopreturns.com.
The complaint should contain a clear explanation of the reasons for the complaint (e.g. photos of the damaged product, shipment tracking number, description of the incident).
The Service Provider undertakes to consider the complaint within 14 days.
The Service Provider's liability for improper performance of the Service is limited in accordance with the provisions of law, including on the basis of the CMR (Convention on the Contract for the International Carriage of Goods by Road).
§ 3 Scope and rules of service provision
Use of the Website requires User registration on the Website and creation of a User Account.
By using the Website, the User has the option to:
Generate waybills necessary for courier or postal shipments,
Track logistics statuses,
Pay for Services provided by the Service Provider,
Create e-mail notifications,
Perform other operations related to the handling of domestic and international returns.
The User acknowledges that the preparation of shipments involves providing data, in particular: the details of the sender of the shipment, the recipient of the shipment, the parameters of the shipment, possibly indicating additional services currently available on the Website, and providing the e-mail address of the sender and recipient of the shipment.
The Service Provider reserves the right to send technical, legal and transactional messages related to the functioning of the Website and the provision of Services to the Users' e-mail addresses.
The User shall pay for the Services via the Website. The remuneration for the service is determined on the basis of the rules set out in the current ShopReturns Price List, available on the shopreturns.com website and in the Service Panel, based on the shipment parameters declared by the User in the form. In the event of discrepancies between the shipment details declared by the User, which affect the price, and the actual situation, the Service Provider reserves the right to change the price according to the actual shipment parameters determined by the Service Provider.
The price for the service is calculated according to the prices valid on the date of payment for the Service, in accordance with the applicable Price List.
Payment for the Service is made by electronic payment.
The User acknowledges that payment for the Service is a condition for the shipment of return parcels from the Service Provider's warehouse to the shipping address provided by the User on the Website. The Service Provider has the right to refuse to accept a shipment until payment for the service has been received. If, despite accepting the shipment, the Service Provider does not receive payment for the service within 21 days of the date of acceptance of the shipment, the Service Provider has the right to add a fee for storing the shipment. However, if payment is not made within 60 days, the Service Provider has the right to sell (and credit the sale price towards the User's arrears to the Service Provider) or destroy the contents of the shipment after that date.
Based on the consignment note generated on the Website, the User may create a courier, postal or virtual return shipment.
The User is responsible for providing the correct data required in the form.
The catalogue of services available on the Website is binding until their provision is suspended or discontinued, or until the Service Provider changes the rules for their provision.
§ 4 Payment Terms
In order to use the Service, the User must provide the Service Provider with the ability to collect payment for the Services by payment card, and to do so:
it is necessary to provide information about a valid payment card,
the card must undergo preliminary authorisation by the bank that issued it,
consent to the storage of card details by the payment service provider for the Services and any other required consents are necessary.
The commencement of the Service is subject to authorisation (blocking of funds) on the User's account linked to the selected payment method.
Payment by payment card is considered to have been made when the payment service provider provides the Service Provider with information that the User's account has been debited. In all other cases, the amount due is considered paid only after it has been credited to the Service Provider's bank account. If the payment service provider does not provide the Service Provider with information about the debiting of the User's bank account or if the payment for the Service is not credited to the Service Provider's bank account, the Service Provider shall be entitled to refuse to accept the shipment and, consequently, to perform the Service.
By providing the payment card details to the payment service provider, the User agrees that the Service Provider is authorised to collect payments from the card for the Services on time and in the amount specified in accordance with the Terms and Conditions and the Price List (authorisation). The authorisation applies to a single payment transaction for the purpose of using the Service and expires upon completion of the transaction.
The Service Provider shall ensure the refund of all payments that have not been made in accordance with the authorisation or in respect of which it decides or agrees to refund the amount (or part thereof) after payment has been made.
The types of cards accepted, deadlines and other terms and conditions or restrictions applicable to card payment services are determined by the relevant financial institutions (such as the payment service provider, issuing bank, card organisations). Details of payments are presented in the payment terms and conditions published on the Website or available via a link to the website of the entity responsible for payments.
The provisions of these Terms and Conditions shall apply accordingly to other payment methods used by the Customer, provided that they are.
The User shall receive a VAT invoice stating the remuneration for the Services ordered. The invoice shall be issued to the sender's details provided in the Website panel. The invoice shall be issued exclusively in electronic form and sent to the User's e-mail address indicated in the Website, to which the User agrees.
The Service Provider shall not be liable for any improper handling of electronic payments (including, in particular, the time needed to transfer funds and security).
Reports of technical irregularities concerning the functioning of the Website should be sent to the Service Provider at the following e-mail address: support@shopreturns.com.
§ 5 Personal data protection
The administrator of personal data of natural persons using the Services covered by the Terms and Conditions is Global24 sp. z o.o. sp. k. with its registered office in Wrocław at ul. Rakietowa 29a, 54-615 Wrocław. The Data Protection Officer is available at: support@global24.com or at the Company's mailing address.
The Service Provider will collect, store and process personal data provided by the Sender or Recipient to the extent necessary to provide the Services in accordance with applicable law, including on the basis of Article 6(1)(b) of the GDPR and, in certain cases, Article 6(1)(f) of the GDPR. In particular, this applies to the following data:
the address of the sender of the shipment (street, house number, flat number, postcode, town, country) and the address of the recipient of the shipment (street, house number, flat number, postcode, town, country),
new delivery address, if after sending the shipment the sender requests the Service Provider to deliver it to a new address, or the Service Provider agrees with the recipient before delivery to deliver the shipment to a different address (the new address includes data in the form of street name, house number, apartment number, postcode and city),
the e-mail address of the sender and recipient of the shipment, which is processed for the purpose of sending messages regarding the performance of the Service, in particular information about the current status of the shipment delivery,
the telephone number of the sender and recipient of the shipment for the purpose of direct contact or sending messages regarding the performance of the Service.
The data is processed for the purpose of providing the Service. The Service Provider will also use this data to maintain contact in connection with the provision of services, respond to interventions, complaints, claims or changes in instructions. The data may be made available to Cooperating Entities solely for purposes related to the provision of the Service.
You have the right to access your data and the right to rectify, delete, restrict processing, the right to transfer data, and the right to lodge a complaint with the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.
You have the right to object to the processing of your personal data. This applies to situations where the Service Provider processes your data on the basis of a legitimate interest (of the Service Provider or third parties). You may object on grounds relating to your particular situation where you consider that the processing affects your rights or freedoms. It may be that the Service Provider has legitimate grounds for processing your data that override your rights and freedoms (e.g. the need to ensure security and prevent fraud).
The Service Provider and its partners may also be required to disclose personal data to entities authorised to request such data under applicable Polish and foreign laws, public authorities, institutions or offices in the countries of shipment/delivery.
The processing time of your data depends on the purposes for which it is used and the legal basis for its processing. In order to determine the appropriate periods for storing and deleting personal data, the Service Provider has taken into account its scope, quantity, nature and sensitivity, as well as the potential risk of harm. The Service Provider will process your data for as long as necessary to fulfil the purposes for which we have collected it. Your data will only be permanently deleted when it is no longer needed for any processing purpose. Some of your data may be deleted earlier than others. This may happen when the Service Provider no longer needs it for one processing purpose, but it is still necessary for another purpose.
Your data will not be transferred to countries outside the European Economic Area.
With regard to data provided by the User in connection with the Shipment and concerning the Recipient or a third party, the User guarantees that they comply with applicable data protection laws, including obtaining all necessary permissions and consents to disclose such data to the Service Provider and to process it for the purpose of performing the Service.
The provision of data is voluntary, but without providing the data necessary for the performance of the Service, it is impossible to conclude a contract for its provision.
The Parties may inform about the provision of services by the Service Provider to the User in public communications and use the other party's trade mark (name and logo) for this purpose.
§ 6 Amendments to the Terms and Conditions, other information.
The Service Provider reserves the right to determine and introduce amendments (including termination) to the Terms and Conditions, Price List, technical regulations and any other elements falling within the scope of its business activities.
The reasons for amending these Terms and Conditions may include:
changes in applicable laws or requirements of competent authorities,
changes in external factors relevant to the Services provided,
changes in the Service Provider's internal conditions (such as new business solutions).
If the User starts using the Service after the amended Terms and Conditions come into force, they shall be deemed to have accepted the new terms and conditions.
If the User does not accept the changes to the Terms and Conditions, they should refrain from using the User Account and contact the Service Provider by e-mail at support@shopreturns.com.
Unless otherwise specified in these Terms and Conditions, the Service Provider will communicate with the User by e-mail. The User shall ensure that the e-mail address provided during registration is checked regularly for messages received from the Service Provider. If the User contacts the Service Provider, they should specify which Service and which User Account they are referring to.
All rights to the Website, including software, graphic and text elements of web pages and the layout of these web pages, as well as other elements related to the Website, belong to GLOBAL24 or entities affiliated with GLOBAL24. The Website is protected by copyright. The User may use the Website's services only within the scope of fair use as defined by copyright law. It is prohibited to take any action that may infringe the intellectual property rights of the Service Provider or other authorised entities as indicated in the preceding sentence, and in particular (except in cases specified in copyright law) it is unacceptable to reproduce, copy, transmit, distribute, record, store, publicly reproduce, rent, lend or modify in any way the elements specified in this paragraph without the prior written consent of the Service Provider.
In matters not covered by the Terms and Conditions, the provisions of the GLOBAL24 Terms and Conditions and the mandatory provisions of law shall apply.
The User may send any questions, opinions and statements to the Service Provider to the following e-mail address: support@shopreturns.com.
Any legal disputes between the Service Provider and the User shall be settled by the court having jurisdiction over the registered office of the Service Provider.
Any disputes shall be settled by the common court having jurisdiction over the registered office of the Service Provider.
The Terms and Conditions shall enter into force on 1 July 2025.
