E-commerce returns from France - simple, fast, local
Give your French customers a local experience!
Local returns for French customers, simplified for your business
- French shoppers prefer local returns — with Shopreturns you look like a local seller, even if you ship from abroad
- Over 17,000 Colissimo drop-off points and 8,000+ French post offices
- Customers use local payment methods for return labels or QR codes
- Improve your return rate and avoid A-Z claims on French marketplaces
We've made returns from France 100% hassle free
Gain visibility and control over every return from France
FREE quantity check for 6 months
Avoid refund fraud and inventory errors.
Optional quality check
Reduce losses on damaged or incomplete returns.
Return photos & reports
Clear documentation for customer service and marketplace protection.
French returns that meet marketplace requirements
Without a local return address in France, Amazon may issue automatic refunds without requiring the product to be returned.
- Stay compliant with Amazon FR return policy
- Avoid losing revenue on “keep the item” cases
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Insights about French e-commerce & returns
Stay up to date with best practices, platform updates, and country-specific advice for e-commerce returns.
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FAQs
We consolidate returns at our French center and forward them to your warehouse. You decide how often you want them sent back — each parcel individually, in a consolidated shipment, or at a fixed frequency (e.g. once per week).
No. We provide you with a local return address in France and handle the entire logistics. You don’t need any infrastructure in France.
They receive a return label or QR code in French and drop off the parcel at one of over 17,000 Colissimo points or more than 8,000 French post offices.
Yes. With a local return address in France, you fully comply with Amazon France and other French platforms, avoiding automatic refunds and “keep the item” cases.
Yes. You have access to a panel where you can see every return. You decide whether the item should be forwarded, refunded, stored, donated or disposed of.
Yes. As standard, we check the quantity of items (free for the first 6 months). You can also choose additional quality checks, photos and reports to avoid return fraud and losses on incomplete products.
It depends on the product weight and the location of your warehouse. You can find the prices in the pricing section.
Yes. We handle returns from marketplaces (Amazon, Cdiscount, Zalando, eBay) as well as from your own online store.
You build trust with French customers, increase your cross-border sales, and avoid losses from automatic refunds.
Start accepting French returns like a local
No warehouses. No contracts. Fully trackable. Try Shopreturns and offer better service to your French customers today.