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Everything you need to manage international returns with ease!
Getting started with Shopreturns
All you need to start processing international returns for your customers.
Yes, we don’t have any minimum requirements – you can use our service even with a single return. This is a major difference compared to many providers who require subscriptions or high volumes.
Registration and account activation take just a few minutes. You immediately receive a local return address to share with your customers.
No – we operate on a pay-as-you-go model. You only pay for actual returns.
Returns by country
Local return processes in Germany, France, Spain, Italy and more.
We currently support returns from Germany, France, the United Kingdom, Italy, Spain, Austria, Belgium and Poland.
Due to customs clearance and mandatory customs documentation, each UK return is quoted separately.
The maximum dimensions are W+H+D < 150 cm. Larger returns are handled individually.
We work with leading international operators in each market – DHL in Germany, Colissimo in France, Royal Mail and Evri in the UK, GLS in Italy, Correos in Spain, PostNL in the Netherlands and Belgium, and Post AT in Austria.
Yes – unlike many operators who rely on “virtual addresses”, Shopreturns provides real physical return points in every country. This builds greater trust with customers and eliminates the risk of rejected parcels.
Payments & return fees
Invoices, pre-paid balance, and return costs.
We settle on a monthly basis – you receive an invoice with a detailed breakdown of all returns
A subscription applies only if you have fewer than 50 returns per month. Above this threshold, there are no additional charges.
No! Our model is completely transparent. You only pay for actual returns. We don’t have hidden fees or long-term contracts.
Claims & return issues
Report problems and track resolutions.
We guarantee a 100% refund of the product value (based on the invoice) if a parcel does not arrive within 10 business days (30 days for the UK) from the scan at our foreign warehouse.
Yes, our guarantee also covers damaged or empty parcels.
Tracking alone is not a confirmation of delivery. Contact us – we will check the status in the warehouse and initiate the claim process.
Yes! We provide Quality Check (verifying the condition of returned products) and Count Check (verifying quantities). What’s more, every new client receives these services free of charge for the first 6 months.
With us, claims are simple and fast – we guarantee a full 100% refund of the product value within the set timeframe, even if the parcel arrives empty or damaged. This is clearly stated in our policy – not handled “case by case” like with many competitors.
Shopreturns dashboard
Managing returns, statuses and settings.
In the dashboard you can set delivery addresses, define product quality check preferences, and download reports and labels.
Yes! The dashboard gives you full visibility of shipments, from the scan in the foreign warehouse to final delivery to your warehouse.
Yes – all reports can be exported to Excel or PDF.
Absolutely – you get real-time visibility and exportable reports. What sets us apart is that our dashboard is designed specifically for online sellers, combining tracking, reporting and quality settings in one place.
Integrations
Connect Shopreturns to your shop or marketplace.
Yes! We have full integration with Amazon, eBay and Zalando. This means that beyond just a return address, you get a complete solution for handling customer returns from these platforms.
Yes – we offer integrations via API and plugins for popular e-commerce platforms.
Yes – with our API you can automatically send and receive shipment data without manual input.
Yes – through our partnership with Global24, we provide full support in international logistics: cross-border shipping, fulfilment and overseas order management.
Yes – private customers can also use our service. In this case, they will be redirected to the B2C pricing page to order a one-off return.
Still need help?
Contact support or book a quick onboarding call