Hassle-free returns from Europe for your customers
We turn returns, tracking and return logistics into profit opportunities. Every customer interaction, including returns, is an opportunity to make an impression and build loyalty.
One platform to manage all your cross-border returns
Local return adress
Local return addresses for most of your customers in Europe (Germany, France, UK, Netherlands, Belgium, Italy, Spain, Poland)
Local carriers
Trusted carriers like DHL in Germany, Colissimo in France or Royal Mail in United Kingdom build trust and reduce abandoned carts.
Local payments
Let your customers pay for returns using familiar, domestic methods.
Full customs handling
We can help with customs clearance in countries outside the EU for example in the UK.
We’ve made cross-border returns 100% hassle free
Managing returns from Europe doesn’t have to be a logistical nightmare. With Shopreturns, your customers in Europe get a local return experience.
Customer generates QR code or label
Drop-off at local point
ParcelShop, post office or locker – local and easy
Parcel goes to our local warehouse
We verify the quantity
And we can perform quality check as well – if needed
You decide what happens next
You can either restock, refund or donate
You track everything
It's possible with Shopreturns – every step of the way
Connect Shopreturns to your stack – no disruption
API
Full flexibility, your system – your rules
Marketplaces
Direct connection to Amazon, Allegro, eBay and Zalando – you meet the requirements of the biggest selling platforms
Online shops
Easy returns for your customers on platforms like Shopify, Prestashop and WooCommerce
OMS
Baselinker, Plentymarkets
Track it. Verify it. Trust it.
Verification of the number of returns
FREE for the first 6 months! This will give you control over the returns process without additional start-up costs.
Verification of the quality of the return
We will inspect the returned items according to your requirements, thus reducing losses due to incomplete or damaged returns and making a refund decision more quickly.
Reduce waste, demonstrate impact
A second life for returns
Not everything that comes back has to go back to your warehouse. You can decide that returns that are not suitable for resale after quality verification will be disposed of or recycled, and the money from this will go to an organisation or foundation of your choice.
Local return addresses = less CO₂
Thanks to local return centres in your customers' countries (e.g. Germany, Spain), you eliminate the need for international postage for every return – fewer transit points, less CO2 emissions.
Verification of quality & quantity
Fewer unnecessary shipments. We check what actually comes back – only products in good condition go into the warehouse. This reduces the number of empty or unjustified transports.
Return option via QR code
Less paper, more convenience. The customer doesn't have to print the label – a smartphone is enough. This is simpler and more environmentally friendly.
ISO 14001:2015 certification
The international standard for environmental management. This will show your customers and partners that your company is realistically working to protect the environment, according to a recognised global standard.
No local return address? You’re losing money!
Did you know that without a local return address, Amazon may refund the customer and let them keep the product?
With Shopreturns, you meet local return requirements on Amazon, Zalando and more – and avoid unnecessary losses.
We offer a load of features
- Local returns addresses on marketplaces
- Trusted local carriers (DHL, Correos, Royal-Mail, Evri, GLS)
- 24h processing time with live tracking
- QR code or printable label – customer decides
- Local warehouses in 8 countries
- Free quantity check for 6 months
- Customised quality verification
- Donation & sustainability options
We’re prepared for your growth phase
Shipping
We also enable shipping via Global24 to simplify your shop logistics and combine returns and shipping into one system.
Fulfillment
International warehousing to help you reduce fixed costs.
Cross-border logistics insights
Stay up to date with best practices, platform updates, and country-specific advice for e-commerce returns.
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International brands use Shopreturns to stay ahead
We’ve helped over 7 500 brands with their returns!
“Working with Global24 & Shopreturns has reduced the waiting time for returns by around 27%, which has translated into an increase in our customers' satisfaction and a decrease in returns to less than 10% (9.99%).”
