From 1 July 2026, the EU is scrapping the duty-free threshold on low-value parcels. A flat €3 customs charge applies to every parcel entering the EU from a non-EU country and if you're not set up correctly, your customer gets hit with an extra €10–15 at their front door. Most of them won't pay it. They'll refuse the parcel and never order from you again.
What's changing and why it matters now
The €150 de minimis threshold is gone. Every parcel you send from the UK, US, Australia, or Canada into the EU carries a new €3 customs charge from day one. No transition period.
The way that €3 gets collected depends entirely on whether you're registered for IOSS — the EU's Import One-Stop Shop for VAT. If you are, the customer pays it seamlessly at checkout. If you're not, a courier knocks on their door with a €13–18 bill for a product they've already paid for.
That's the difference between a smooth delivery and a refused parcel.
We're hosting a free 45-minute session with AVASK
On 7 May 2026, Shopreturns and AVASK are running a free webinar to walk you through exactly what's changing and what to do about it before July.
📅 7 May 2026🕙 10:00 London · 11:00 Warsaw / Berlin / Paris⏱ 45 minutes + live Q&A
What we'll cover
- The end of the €150 de minimis threshold — explained in plain English
- How to calculate your real exposure: volume, HS codes, carrier fees, and pricing impact
- Your compliance options: IOSS, DDP, customs handling and which fits your business
- How cross-border returns fit into the new customs picture avoiding double duty and keeping EU customers happy
- Live Q&A with both speakers
Who's speaking
Khaled Khaled, AVASK- specialist in global trade, VAT, customs, and EPR. Guides brands through complex international regulations across four languages.
Wojciech Kotlicki, Shopreturns - responsible for increasing the visibility of Global24 and Shopreturns solutions in the area of international shipping and returns for e-commerce, as well as promoting knowledge about cross-border sales.
Is this webinar for you?
Yes, if you sell from the UK to EU customers, or ship into the EU from the US, Australia, or Canada. This regulation affects every parcel you send across that border. If that's you, this session is exactly where you need to be.
The webinar is free. You'll also get the full recording within 24 hours if you can't attend live.
Reserve your free spot: https://shopreturns-eu-import-duty-webinar.grwebsite.eu/
