direct sellers

Your store. Your customers. Returns that don’t scare either side.

For online brands and online stores selling across borders: local return addresses, parcel verification, photo documentation and clear reporting, so your team can process returns without turning the back office into a weather system.

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Who is it for?

For teams selling direct and growing beyond their home market.

When you own the customer relationship, every return is part of the brand experience. We help make that experience feel local, simple and under control, even when sales cross borders.

  • D2C brands

    Give shoppers a domestic return path instead of making them ship parcels to a faraway warehouse they have never heard of.

  • Online stores

    Keep returns clear and documented with parcel scanning, item checks, EAN verification and photo proof before refund decisions.

  • Growing e-commerce teams

    Expand into new markets without immediately hiring a local logistics team, renting warehouse space or building processes held together by hope and spreadsheets.

  • Small Business

    Start with a practical return setup that can scale. No giant operational machinery before you actually need the machinery.

integrations

Plug returns into your workflow, not into your headache drawer.

API-ready 
return data

Start with one return route, one country or one service level. Then expand as your sales grow and your return volume starts asking for a bigger chair.

Clear reporting for finance and CX

Give finance, customer care and operations the same version of the truth: what arrived, what was checked, what needs action and what can be closed.

Flexible setup by market

Start with one return route, one country or one service level. Then expand as your sales grow and your return volume starts asking for a bigger chair.

How it works

Return management, minus the circus music.

  • step 1

    Choose your return market

    Select the country or countries where your customers need a local return flow.

  • step 2

    Customers return locally

    Shoppers send parcels to a local return address, with the return route matched to the market and service level.

  • step 3

    We scan and verify

    Parcels are scanned after delivery into the local flow. Items can be checked, EAN-scanned and photographed before the next decision.

  • step 4

    You get clear data

    Your team receives the documentation and reporting needed to process refunds, answer customers and control costs.

faq

Questions about direct seller returns

Estimated monthly costs€93,64*The price shown is approximate minimum estimate and is intended for reference purposes only.