about us
We’ve been crossing e-commerce borders since 2012.
Shopreturns was built for brands that sell beyond their home market and need returns to keep up. Local addresses, cross-border logistics, parcel verification and reporting, all shaped by more than a decade of working with European e-commerce.
About us
We're part of something bigger
Shopreturns grew out of a simple observation: selling across borders became easier much faster than returning across borders. We decided to fix the less glamorous part, because that is usually where margins, customer trust and team sanity quietly go missing.
Built from logistics, not logistics theory.
Designed for brands selling across markets.
Focused on returns that are local for customers and useful for your team.
2012
We were founded.
Started as a cross-border shipping company with a clear idea: e-commerce should not be blocked by borders, warehouse locations or operational guesswork.
2018
First EU return hubs.
Launched physical return addresses in Germany and France, helping brands sell abroad without building a warehouse abroad.
2018
Shopreturns brand launched.
Created a dedicated returns platform for B2B and B2C customers, covering 9 European markets.
2024
1,000,000+ returns handled.
Reached a major milestone supporting more than 2,500 sellers with local return addresses and full verification.
The return infrastructure behind the brand
Built for the part of e-commerce nobody wants to improvise.
Returns are where customer experience meets operations, finance, logistics and evidence. We bring those pieces into one clearer flow.
2,500+Sellers supported
1M+Returns handled
9European hubs
12+Years of experience
“Cross-border e-commerce has become incredibly easy on the sales side, but returns are still where many brands lose time, money and customer trust. We created Shopreturns to close that gap: to make returns feel local for customers and manageable for the teams behind the scenes.”
Paweł Zakielarz
CEO of Shopreturns
GRANITAN
"Shopreturns cut our returns handling time by around 27% and brought our return rate below 10%."
27%
Faster returns handling
TRENDYLOOKS
"The seamless return process increased our average order value by 20% in under six months."
20%
Boosted brand loyalty